From approximately 18:12 to 19:40 on March 24, 2025, users experienced difficulties accessing gusuku services.
We sincerely apologize for the inconvenience caused to our users during this time.
Date and Time of Occurrence March 24, 2025, from around 18:12 to 19:40
Affected Users Some customers using gusuku
Unavailable Functions
Signing in to gusuku Customine/Deploit/Common Admin Panel
Customizations that require communication with the gusuku server, such as:
"Auto-numbering"
"PDF output"
"Address lookup from postal code"
Periodic execution tasks via Job Runner
Webhooks from kintone apps
(Note: Registered customizations that do not use the above features were not affected.)
Cause of the Issue A problem occurred on one of our multiple servers. Under normal circumstances, processing avoids malfunctioning servers. However, we discovered a flaw in our detection system that failed to identify the issue in certain cases. We have since fixed the detection mechanism and confirmed that the service is now operating normally.
More topics in
Maintenance and incident announcement / 障害・メンテナンス情報
[R3] Support
平素はgusuku Customine/Deploitをご利用いただき、誠にありがとうございます。
2025年3月24日18時12分頃から19時40分頃まで、
gusukuのサービスにアクセスしづらい状況が発生しておりました。
ご利用中のユーザー様には、ご不便をお掛けしましたことをお詫び申し上げます。
発生日時
2025年3月24日18時12分頃から19時40分頃まで
影響範囲
gusukuをご利用中の一部のお客様
利用できなかった機能
（上記のやることを使用していない、登録済みのカスタマイズの動作は問題ございません）
発生原因
複数台存在する弊社サーバーのうち1台に問題が発生しました。
通常は問題のあるサーバーを避けて処理が行われますが、この問題の発生を検知する仕組みに不具合があり、特定のケースでは検知されていないことがわかりました。
この検知の仕組みを修正し、現在は正常に稼働していることを確認しております。
Thank you for using gusuku Customine/Deploit.
From approximately 18:12 to 19:40 on March 24, 2025, users experienced difficulties accessing gusuku services.
We sincerely apologize for the inconvenience caused to our users during this time.
Date and Time of Occurrence
March 24, 2025, from around 18:12 to 19:40
Affected Users
Some customers using gusuku
Unavailable Functions
Signing in to gusuku Customine/Deploit/Common Admin Panel
Customizations that require communication with the gusuku server, such as:
"Auto-numbering"
"PDF output"
"Address lookup from postal code"
Periodic execution tasks via Job Runner
Webhooks from kintone apps
(Note: Registered customizations that do not use the above features were not affected.)
Cause of the Issue
A problem occurred on one of our multiple servers.
Under normal circumstances, processing avoids malfunctioning servers. However, we discovered a flaw in our detection system that failed to identify the issue in certain cases.
We have since fixed the detection mechanism and confirmed that the service is now operating normally.